Precision Bridge Customers Have Their Say

Precision Bridge recently invited customers to share their honest feedback through two rounds of surveys, and the results paint an encouraging picture of how organisations are putting the platform to work. From overall satisfaction to support quality, here is what customers had to say.

A Platform Customers Rely On

The headline number speaks for itself: 90 percent of respondents in our most recent survey rated Precision Bridge as either "Essential" or "Very Useful" to their organisation, with nearly a third calling it essential outright. That is a meaningful jump from already strong results earlier in the year, when 92 percent of customers rated the platform "Useful" or better.

Recommend-scores tell a similar story. The average likelihood-to-recommend rose from 8.5 out of 10 to a strong 9.0 out of 10 between the two surveys, with 60 percent of respondents in the most recent round giving a 9 or 10. Customers are not just using Precision Bridge, they are actively advocating for it.

"Seeing these numbers is genuinely energising," said James Warriner, CEO of Precision Bridge. "It confirms that the problems we set out to solve are the ones that matter most to our customers, and it gives us real confidence as we continue to invest in making the platform even more essential to how organisations manage their data."

Support That Customers Can Count On

When customers did need help, the experience was delivered. Support satisfaction averaged 4.75 out of 5, and every respondent who had contacted the team in the last twelve months rated the technical knowledge of their contact as good or excellent. When asked what would have made the experience even better, one customer summed it up in four words: "Nothing, it was perfect."

Thank You to Our Customers

Feedback like this shapes the future of Precision Bridge, and the team is grateful to every customer who took the time to share their experience. Want to help influence what comes next? Keep an eye out for upcoming surveys, or reach out directly to share your thoughts anytime.